Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information.
1. Introduction
At Punch Pizza, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzas-punch.world, place orders, or use our services.
This policy applies to all information collected through our website, mobile applications, phone orders, in-store visits, and any related services, sales, marketing, or events. By using our services, you agree to the collection and use of information in accordance with this policy.
Important: We never sell your personal data to third parties. Your trust is fundamental to our business, and we are committed to maintaining the confidentiality and security of your personal information.
2. Information We Collect
2.1 Information You Provide Directly
- Personal Identification Information: Name, email address, phone number, delivery address, billing address
- Account Information: Username, password, order history, saved payment methods
- Order Information: Food preferences, dietary restrictions, allergen information, special instructions
- Payment Information: Credit/debit card details (securely encrypted and processed through certified payment processors)
- Loyalty Program Data: Rewards points, membership status, favorite orders, special offers
- Reservation Information: Table booking details, party size, special occasions
- Catering Details: Event information, guest count, dietary requirements, delivery preferences
- Communication Data: Contact form submissions, customer service interactions, reviews and feedback
- Marketing Preferences: Email subscriptions, SMS notifications, promotional preferences
2.2 Automatically Collected Information
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, search queries, referring websites
- Location Data: Approximate location based on IP address, GPS location (with permission) for delivery purposes
- Cookie Data: Session identifiers, user preferences, login status, shopping cart contents
- Analytics Information: Website performance metrics, user behavior patterns, conversion tracking
2.3 Information from Third Parties
- Social Media: Profile information when you connect social media accounts
- Payment Processors: Transaction verification and fraud prevention data
- Delivery Partners: Delivery status updates and location tracking
- Marketing Partners: Advertising effectiveness and demographic data
- Public Sources: Publicly available information for business verification
3. How We Use Your Information
3.1 Service Provision
- Order Processing: Managing food orders, payment processing, delivery coordination
- Account Management: Creating and maintaining user accounts, authentication, password resets
- Customer Support: Responding to inquiries, resolving issues, providing assistance
- Quality Improvement: Analyzing feedback to improve food quality and service delivery
- Loyalty Programs: Managing rewards points, special offers, member benefits
- Reservations: Table booking management, event planning, special occasion arrangements
3.2 Communication
- Order Updates: Confirmation emails, preparation status, delivery notifications
- Customer Service: Response to support requests, issue resolution updates
- Important Notices: Policy changes, service updates, security alerts
- Marketing Communications: Promotional emails, special offers, new menu items (with your consent)
- SMS Notifications: Order status, delivery updates, promotional messages (opt-in only)
3.3 Marketing and Analytics
- Personalized Advertising: Targeted promotions based on order history and preferences
- Usage Analysis: Website traffic patterns, popular menu items, peak ordering times
- Campaign Effectiveness: Measuring success of marketing campaigns and promotions
- Market Research: Understanding customer preferences for new product development
- A/B Testing: Optimizing website design and user experience
3.4 Legal Compliance
- Legal Obligations: Responding to lawful requests, court orders, regulatory requirements
- Fraud Prevention: Detecting and preventing fraudulent transactions and activities
- Safety Protection: Protecting the rights, property, and safety of our customers and employees
- Dispute Resolution: Investigating and resolving customer complaints and legal disputes
4. Information Sharing and Disclosure
4.1 Service Providers
- Payment Processors: Secure transaction processing, fraud detection, payment verification
- Delivery Companies: Order fulfillment, delivery tracking, customer notifications
- Cloud Storage Providers: Secure data storage, backup services, system maintenance
- Email Service Providers: Marketing campaigns, transactional emails, customer communications
- Analytics Tools: Website performance analysis, user behavior tracking, conversion measurement
- Customer Support Platforms: Help desk services, chat support, ticket management
4.2 Legal Requirements
- Court Orders: Compliance with judicial orders and subpoenas
- Legal Proceedings: Cooperation with law enforcement investigations
- Regulatory Compliance: Meeting food safety and health department requirements
- Emergency Situations: Protecting public safety and preventing harm
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, customer information may be transferred to the acquiring party. We will notify affected customers via email and prominent website notice before any such transfer occurs. The new owners will be required to honor the privacy commitments made in this policy.
4.4 With Your Consent
We may share your information for other purposes with your explicit consent, such as participating in joint marketing campaigns or sharing testimonials with your permission.
5. Data Security
5.1 Technical Measures
- Encryption: SSL/TLS encryption for all data transmission between your device and our servers
- Firewall Protection: Advanced firewall systems to prevent unauthorized access
- Access Controls: Strict access limitations ensuring only authorized personnel can access personal data
- Security Monitoring: 24/7 security monitoring and threat detection systems
- Data Backups: Regular secure backups to prevent data loss
- System Updates: Regular security patches and software updates
5.2 Organizational Measures
- Employee Training: Regular security awareness training for all staff members
- Data Handling Procedures: Established protocols for personal data processing and storage
- Third-Party Agreements: Confidentiality agreements with all service providers and partners
- Incident Response Plan: Comprehensive procedures for addressing security breaches
- Regular Audits: Periodic security assessments and compliance reviews
5.3 Your Security Responsibilities
- Strong Passwords: Use unique, complex passwords for your account
- Password Protection: Never share your login credentials with others
- Public Computer Safety: Always log out when using shared or public computers
- Suspicious Activity: Be cautious of phishing emails and suspicious links
- Account Monitoring: Report unauthorized account access immediately
Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you via email and provide details about the incident, steps we're taking to address it, and recommendations for protecting yourself.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Below is a detailed breakdown of the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Basic site functions, login state, shopping cart contents | Session (deleted when browser closes) |
| Functional Cookies | User preferences, language settings, location preferences | Up to 1 year |
| Analytics Cookies | Usage analysis, performance monitoring, site improvement | Up to 2 years |
| Marketing Cookies | Personalized advertising, campaign tracking, retargeting | Up to 1 year |
Tracking Technologies Used:
- Google Analytics: Website traffic analysis and user behavior tracking
- Facebook Pixel: Social media advertising measurement and optimization
- Web Beacons: Email open rates and engagement tracking
- Local Storage: Browser-based data storage for enhanced functionality
- Session Storage: Temporary data storage during your visit
Cookie Management: You can control cookies through your browser settings to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience. Most browsers allow you to:
- View cookies stored on your device
- Block cookies from specific websites
- Delete existing cookies
- Set preferences for cookie acceptance
7. Your Privacy Rights (GDPR/CCPA Compliance)
Depending on your location, you may have the following rights regarding your personal information:
7.1 Right of Access
You have the right to request access to the personal information we hold about you, including details about how we process it.
7.2 Right to Rectification
You can request correction of inaccurate or incomplete personal information we have about you.
7.3 Right to Erasure (Right to be Forgotten)
You may request deletion of your personal information, subject to certain legal requirements and business needs.
7.4 Right to Restrict Processing
You can request that we limit how we use your personal information in certain circumstances.
7.5 Right to Data Portability
You have the right to receive your personal information in a structured, machine-readable format for transfer to another service provider.
7.6 Right to Object
You can object to our processing of your personal information, especially for marketing purposes.
7.7 Right Against Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing, including profiling.
How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days and may require identity verification for security purposes.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 16 without parental consent, we will promptly delete such information from our systems. Parents and guardians are encouraged to monitor their children's internet usage and help enforce this policy.
9. International Data Transfers
9.1 Protection Measures
When we transfer your personal information internationally, we ensure adequate protection through:
- Adequacy Decisions: Transfers to countries recognized as providing adequate data protection
- Standard Contractual Clauses (SCCs): EU-approved contracts ensuring data protection
- Data Processing Agreements: Binding contracts with all international partners
- Security Measures: Technical and organizational safeguards for data protection
- Compliance Audits: Regular assessments of international data handling practices
9.2 Transfer Destinations
Your personal information may be transferred to and processed in:
- United States: Cloud storage and data processing services
- European Union: Data analytics and marketing services
- Other Countries: As needed for service provision, with appropriate safeguards
10. Data Retention Periods
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | 6 months after account deletion | Legal obligations, dispute resolution |
| Order History | 7 years | Tax and accounting requirements |
| Marketing Consent | 3 months after withdrawal | Consent record keeping |
| Website Usage Logs | Up to 2 years | Security monitoring, analytics |
| Customer Support Records | 3 years | Service quality improvement |
| Payment Information | As required by payment processors | Fraud prevention, chargebacks |
Safe Data Disposal
When information is no longer needed, we ensure secure disposal through:
- Electronic Deletion: Complete removal making data unrecoverable
- Physical Destruction: Secure shredding of physical documents
- Backup Removal: Deletion from all backup systems and archives
- Disposal Documentation: Maintaining records of data disposal activities
11. Third-Party Links
Our website may contain links to external websites, social media platforms, or other online services. We are not responsible for the privacy practices or content of these third-party sites. These external links are provided for your convenience and information.
We strongly encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information. Your interactions with third-party sites are governed by their respective privacy policies, not this one.
When you click on third-party links, you acknowledge that you are leaving our website and that your subsequent activities are subject to the terms and privacy policies of those external sites.
12. Policy Changes
12.1 Change Notification
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will notify you through:
- Website Notice: Prominent notice on our website homepage
- Email Notification: Direct email to all registered users
- Login Notification: Pop-up notification when you next log in
- Consent Request: Explicit consent for significant changes affecting your rights
12.2 Staying Informed
- Regular Review: We recommend reviewing this policy periodically
- Last Updated Date: Check the "Last Updated" date at the top of this policy
- Continued Use: Continued use of our services after changes indicates acceptance
- Disagreement Option: If you disagree with changes, you may discontinue using our services
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company Information
Punch Pizza
7 Rue du Don-de-Dieu
Québec, QC G1K 3Z6
Canada
Contact Details
Phone: +1 418-872-4386
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Response Commitment: We will respond to all privacy-related inquiries within 3 business days.
13.1 Filing Complaints
If you believe we have not adequately addressed your privacy concerns, you may file a complaint with:
- First Step: Contact us directly for resolution
- Supervisory Authority: If unsatisfied, you may contact your local data protection authority
- Canada: Privacy Commissioner of Canada (priv.gc.ca)
- EU/EEA: Your national data protection authority
14. Withdrawal of Consent
14.1 Marketing Consent Withdrawal
You can withdraw your consent for marketing communications at any time through:
- Unsubscribe Links: Click unsubscribe in any promotional email
- Account Settings: Manage preferences in your online account
- Customer Support: Contact us directly to update your preferences
- SMS Opt-out: Reply "STOP" to any promotional text message
14.2 Account Deletion Process
To request complete account deletion:
- Log into your account and visit account settings
- Select "Delete Account" option
- Confirm your identity for security purposes
- Review information about data retention requirements
- Submit deletion request
- Receive confirmation email within 3 business days
Note: Some information may be retained for legal compliance, fraud prevention, and business records as outlined in our data retention policy.
15. Conclusion
At Punch Pizza, protecting your privacy is not just a legal obligation—it's a fundamental aspect of our commitment to you as our valued customer. We understand that trust is earned through transparent practices, robust security measures, and respectful handling of your personal information.
Our relationship with you is built on mutual respect and trust. We are committed to maintaining the highest standards of privacy protection while continuing to provide you with exceptional food and service. Your confidence in our privacy practices enables us to serve you better and improve our offerings.
We encourage you to reach out with any questions, concerns, or suggestions regarding our privacy practices. Your feedback helps us continually improve our approach to data protection and ensures we meet your expectations.
Thank you for choosing Punch Pizza and for trusting us with your personal information. We look forward to continuing to serve you with the same commitment to quality and privacy that defines our brand.
Please remember to check this Privacy Policy periodically for updates. The "Last Updated" date at the top of this document indicates when the most recent changes were made.